At Ellis & Rae, every order is special, and we’re dedicated to making sure your experience is seamless from start to finish.

Order Cut-off Time

Our online boutique processes orders until 7:00 PM (local time) each day. Orders placed after that time will be handled the following business day.

Processing Time – Preparing Your Pieces

Once your order is confirmed, we carefully prepare and pack your items within 1–3 business days (Monday to Saturday). Each piece is thoughtfully handled to ensure it meets the quality you expect from us.

Shipping Time – On Its Way to You

After processing, your order will be shipped directly to your door. Please allow 5–10 business days (Monday to Saturday) for delivery, depending on your location. We work with trusted carriers to ensure timely and safe delivery.

Shipping Costs – Complimentary Shipping

We’re proud to offer free shipping on all orders — our little thank-you for supporting Ellis & Rae and choosing pieces from our curated collection.

Tracking Your Order – Peace of Mind

As soon as your order is on its way, you’ll receive a shipping confirmation email with a tracking link so you can follow its journey right to your doorstep.

Need Assistance?

If you have any questions about your order or shipping, don’t hesitate to reach out. We’re always here to help.

Email us anytime at support@ellisraeboutique.com and we’ll do our best to assist you as quickly as possible.

Thank You for Supporting Us

Your support means the world to us. Thank you for your patience as we prepare your order with care — we can’t wait for you to receive your pieces from Ellis & Rae.